Everything you need to grow
From live chat to AI-powered support, Sower gives growing businesses the tools to capture leads and keep customers coming back.
Live Chat Widget
Add a chat widget to your website with a single line of code. Customize colors to match your brand, set a welcome message, and start talking to visitors in real time.
- One-line embed code
- Customizable colors and branding
- Mobile responsive
- Real-time messaging with typing indicators
- Pre-chat form to capture contact info
AI Agent
ProTrain an AI on your own content. It answers visitor questions 24/7, handles common inquiries, and hands off to your team when a human touch is needed.
- Trained on your Knowledge Base
- Responds instantly, day or night
- Automatic handoff to human agents
- Customizable tone and response rules
- Conversation context awareness
Chat Flow
Guide visitors through a series of questions before they chat. Qualify leads, route to the right team, or collect contact info automatically.
- Visual flow builder
- Branching logic with multiple paths
- Hand off to AI, team, or show a message
- Collect contact info within the flow
- Works alongside or instead of AI
Team Inbox
A shared inbox where your team manages every conversation. See who is handling what, assign chats, and never let a lead slip through.
- Real-time conversation updates
- Assign and reassign to team members
- Mine / All / Resolved tabs
- Unread badges and notifications
- Internal notes between team members
Knowledge Base
ProImport your website, upload documents, or paste text. Your AI Agent uses this content to answer visitor questions accurately.
- Import pages from your sitemap
- Upload PDFs and documents
- Add text content manually
- AI searches for relevant content per question
- Up to 50 items on Pro, 200 on Business
Contact Management
Every visitor who shares their info becomes a contact. View their conversation history, session details, and follow up when it matters.
- Automatic contact creation
- Conversation history per contact
- Session metadata (browser, location, referrer)
- Search and filter contacts
Team Management
Invite your team, assign roles, and control who can do what. Owners manage the team, agents handle the chats.
- Invite by email
- Owner, Admin, and Operator roles
- Role-based access control
- Up to 5 agents on Pro, 10 on Business
Business Hours
Set your availability manually or with a weekly schedule. Visitors see whether your team is online, and offline messages are captured for follow-up.
- Manual toggle or automatic schedule
- Weekly schedule with timezone support
- Offline message form for visitors
- Integrates with AI availability
Saved Replies
Create reusable responses for common questions. Type "/" in the reply box to search and insert them instantly.
- Quick insert with / shortcut
- Search by title or content
- Shared across the team
Chat Appearance
Make the widget yours. Set your brand color, upload a logo, customize the welcome message, and control how your chat looks on every site.
- Custom brand color
- Logo upload
- Custom welcome message
- Show or hide agent names
Dashboard Analytics
See how your team is performing at a glance. Track open conversations, response trends, CSAT scores, and agent activity.
- Open, waiting, and resolved counts
- New conversation trends (7-day chart)
- Customer satisfaction scores
- Top agents by resolved conversations
Email Notifications
Get notified by email when a new chat comes in or a visitor requests a human agent. Never miss a lead, even when you are away from the dashboard.
- New conversation alerts
- Agent requested notifications
- Click to respond from any device