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Features

Everything you need to grow

From live chat to AI-powered support, Sower gives growing businesses the tools to capture leads and keep customers coming back.

Live Chat Widget

Add a chat widget to your website with a single line of code. Customize colors to match your brand, set a welcome message, and start talking to visitors in real time.

  • One-line embed code
  • Customizable colors and branding
  • Mobile responsive
  • Real-time messaging with typing indicators
  • Pre-chat form to capture contact info

AI Agent

Pro

Train an AI on your own content. It answers visitor questions 24/7, handles common inquiries, and hands off to your team when a human touch is needed.

  • Trained on your Knowledge Base
  • Responds instantly, day or night
  • Automatic handoff to human agents
  • Customizable tone and response rules
  • Conversation context awareness

Chat Flow

Guide visitors through a series of questions before they chat. Qualify leads, route to the right team, or collect contact info automatically.

  • Visual flow builder
  • Branching logic with multiple paths
  • Hand off to AI, team, or show a message
  • Collect contact info within the flow
  • Works alongside or instead of AI

Team Inbox

A shared inbox where your team manages every conversation. See who is handling what, assign chats, and never let a lead slip through.

  • Real-time conversation updates
  • Assign and reassign to team members
  • Mine / All / Resolved tabs
  • Unread badges and notifications
  • Internal notes between team members

Knowledge Base

Pro

Import your website, upload documents, or paste text. Your AI Agent uses this content to answer visitor questions accurately.

  • Import pages from your sitemap
  • Upload PDFs and documents
  • Add text content manually
  • AI searches for relevant content per question
  • Up to 50 items on Pro, 200 on Business

Contact Management

Every visitor who shares their info becomes a contact. View their conversation history, session details, and follow up when it matters.

  • Automatic contact creation
  • Conversation history per contact
  • Session metadata (browser, location, referrer)
  • Search and filter contacts

Team Management

Invite your team, assign roles, and control who can do what. Owners manage the team, agents handle the chats.

  • Invite by email
  • Owner, Admin, and Operator roles
  • Role-based access control
  • Up to 5 agents on Pro, 10 on Business

Business Hours

Set your availability manually or with a weekly schedule. Visitors see whether your team is online, and offline messages are captured for follow-up.

  • Manual toggle or automatic schedule
  • Weekly schedule with timezone support
  • Offline message form for visitors
  • Integrates with AI availability

Saved Replies

Create reusable responses for common questions. Type "/" in the reply box to search and insert them instantly.

  • Quick insert with / shortcut
  • Search by title or content
  • Shared across the team

Chat Appearance

Make the widget yours. Set your brand color, upload a logo, customize the welcome message, and control how your chat looks on every site.

  • Custom brand color
  • Logo upload
  • Custom welcome message
  • Show or hide agent names

Dashboard Analytics

See how your team is performing at a glance. Track open conversations, response trends, CSAT scores, and agent activity.

  • Open, waiting, and resolved counts
  • New conversation trends (7-day chart)
  • Customer satisfaction scores
  • Top agents by resolved conversations

Email Notifications

Get notified by email when a new chat comes in or a visitor requests a human agent. Never miss a lead, even when you are away from the dashboard.

  • New conversation alerts
  • Agent requested notifications
  • Click to respond from any device

Ready to try it?

Start your 30-day free trial. No credit card required.